I use magicJack (http://www.magicjack.com), and needed to change the eddress in my account.
After logging into my.magicjack.com, I first needed to add my new eddress...the template that appeared had four areas to complete:
E-mail
Enter Current Password
Create Password
Re-Enter Password
The error message "Password must be 6-10 characters" appeared after every attempt.
(Anyone have the same results as I? I was using SeaMonkey and Safari...)
In their knowledge base I found "Changing or adding email address for Account and Voicemail" (Changing or adding email address.pdf)...per the document, the four sections should be labeled:
E-mail
Re-Enter E-mail
Create Password
Re-Enter Password
In an online chat, I explained to the Live Agent Representative that the website needed to be corrected. The agent did not see the area labeled as I did: for them, it was correct.